Refund Policy

Effective date: 13 November 2026 · Last updated: 13 November 2026

This policy applies to dine-in orders, billing and payments at Armania, Rooftop, Hotel Rishi Regency, Opp SBI, Civil Lines, Jabalpur, Madhya Pradesh 482001, India, a venture of Gujral Hotels Private Limited. We want every guest to leave happy, and this policy explains what to do if something is not right.

1. Dine-in orders

• Food is prepared fresh to order, so once an order has been prepared it cannot be cancelled. If you want to cancel an item, please tell your server before it is prepared.
• If a dish is not as described, not prepared correctly or not to your satisfaction, please tell our team at the table, before you finish the dish. We will replace it, offer an alternative, or remove it from your bill.
• Concerns about your bill should be raised before payment. Our team will review and correct any error.

2. Refunds for payments

• If you were charged incorrectly, for example a duplicate card or UPI payment, please contact us with the bill number, date and payment reference. Once verified, we will refund the excess amount.
• Approved refunds are made to the original payment method. Card and UPI refunds are normally processed by us within 7 working days of approval; the time taken for the amount to reflect in your account depends on your bank or payment provider.
• Cash payments are refunded in cash at the restaurant or by bank transfer, as agreed.

3. Loyalty points

Loyalty reward points have no cash value and are not refundable. If an item paid for with points is refunded or removed from your bill, the corresponding points will be credited back to your loyalty account.

4. Orders through third-party platforms

If you place an order for Armania through a third-party food delivery platform, cancellations and refunds for that order are governed by that platform’s policy. We will cooperate with the platform to resolve any issue with the food we prepared.

5. How to contact us

For any refund request, please contact us with your name, bill details and a short description of the issue:

We will acknowledge your request within 2 working days. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

See also our Terms of Use and Privacy Policy.